bj 99's Privacy Policy

1 Introduction and Scope

Welcome to the bj 99 platform. This privacy policy applies to bj 99's website, mobile application, and all related services. When you create an account, log in, or use any of our services, your information is processed under this policy.

In this policy, "we", "us", or "bj 99" refers to the organisation that operates the platform, and "you" or "user" refers to any person who uses our services. Our Terms and Conditions complement this privacy policy — reading both documents together gives you the complete picture.

By starting to use our platform or registering an account, you are considered to have agreed to this policy. If you do not agree with any of its terms, please refrain from using our services.

2 Information We Collect

2.1 Information Provided at Registration

When you open an account with bj 99, we collect the following information:

• Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
• Email address and mobile number
• Residential address (where required)
• Password (stored in encrypted form — not readable in plain text)

2.2 Information Collected Automatically During Use

When you use our site or app, certain information is recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, click patterns, and session duration
• General information about login time and location

2.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction date, amount, and payment method. For transactions made through mobile financial services such as bKash, Nagad, Rocket, and Upay, the respective provider's own privacy policy may also apply. We never store your full mobile banking PIN or bank account password under any circumstances.

2.4 Cookies and Similar Technologies

Our site uses cookies, pixel tags, and local storage. These help save your login state, set your preferred language, and analyse site performance. Most browsers allow you to disable cookies, though doing so may limit some features.

3 Purposes for Using Your Information

bj 99 uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:

3.1 Account Management and Service Delivery

We use your information to confirm your registration, verify your account, and give you proper access to log in and use our services.

3.2 Processing Financial Transactions

Your financial information is used to process deposits and withdrawals. Withdrawals are generally completed within 15 minutes to 2 hours. Transaction history is stored so you can review it at any time.

3.3 Security and Fraud Prevention

We monitor user activity to detect unauthorised access, account hacking, or unusual transactions. Our SSL encryption and security measures are part of this protection.

3.4 Customer Support

Our support team provides assistance in Bengali and English via 24/7 live chat and email. Your account-related information may be reviewed when support is being provided.

3.5 Age and Identity Verification

Our platform is for users aged 21 and above only. We may verify age and identity at registration and, where necessary, at a later stage.

3.6 Service Improvement and Analysis

We analyse aggregated data to monitor site performance, improve the user experience, and develop new features. No personal identity is revealed in this analysis.

4 Data Storage and Security

4.1 Technical Security

bj 99 uses industry-standard security measures to protect your information. These include SSL/TLS encryption, firewall protection, and secure data storage practices. Passwords are always stored in encrypted form — not even our staff can view them directly.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. Once those requirements are met, the information is securely deleted.

4.3 Access Controls

Only staff members who need your information to carry out their work can access it. All staff have received privacy training and follow strict access control policies.

5 Sharing Information with Third Parties

bj 99 does not sell your personal information or share it with third parties for advertising purposes. However, information may be shared in a limited number of circumstances:

5.1 Payment Processing Partners

The necessary transaction information is shared with service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services in order to complete deposits and withdrawals. These providers follow their own privacy policies.

5.2 Technology and Infrastructure Services

Trusted third-party service providers assist with server hosting, database management, and technical infrastructure. They process information only under contract and in accordance with our instructions.

5.3 Legal Obligations

Information may be disclosed in response to lawful requests from government authorities under applicable laws in Bangladesh. Only the specific information requested will be provided in such cases.

6 User Rights

As a bj 99 user, you have certain important rights over your own information:

6.1 Right to Access Your Information

You can log in to your account at any time to view your personal information. For more detailed information, you can contact our support team.

6.2 Right to Correct Your Information

If any of your information is incorrect, you may request that it be corrected. Keeping your information accurate and up to date is important for safe account management.

6.3 Right to Close Your Account

You may close your account at any time. Self-exclusion and limit-setting options are also available under our Responsible Gaming guidelines. Even after account closure, certain information may be retained for a defined period as required by law.

6.4 Right to Lodge a Complaint

You may raise any concern or complaint about this privacy policy with our support team. We will review the matter promptly.

7 Privacy of Minors

bj 99's services are strictly for users aged 21 and above. We do not knowingly collect information from minors. Age is verified at registration, and identity document verification may be requested again if needed.

If we become aware that information from a minor has been collected, the relevant account will be closed immediately and the information deleted.

8 External Links and Third-Party Sites

Our platform may have connections to payment gateways or game providers. These third-party sites and services have their own privacy policies, for which bj 99 is not responsible. We recommend reading the relevant privacy policy before using their services.

9 Changes to This Policy

bj 99 reserves the right to update this privacy policy when necessary. If significant changes are made, users will be notified via their registered email or through a platform notification. Continued use of the platform after a change will be taken as agreement to the updated policy.

The latest version of this policy will always be available on this page. The date of the last revision will be noted at the top of the page.

10 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We respond in Bengali and English via 24/7 live chat and email.

Email: [email protected]

For general queries, visit our FAQ section — many questions about accounts, payments, and services are already answered there.